International Protection Act 2026
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Recording and handling of complaints | ||
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272. (1) On receipt of a complaint under section 271 , the Chief Inspector shall determine whether the complaint is admissible or inadmissible. | ||
(2) Where the Chief Inspector has determined that a complaint is an admissible complaint, the Chief Inspector shall determine whether the complaint warrants a formal investigation under section 273 . | ||
(3) For the purposes of making a determination under subsection (2), the Chief Inspector may make such enquiries as he or she thinks fit. | ||
(4) On determining that a complaint is admissible, the Chief Inspector shall notify the complainant and the body responsible for the management of the designated asylum border facility of his or her determination. | ||
(5) On determining that a complaint is inadmissible, the Chief Inspector shall— | ||
(a) notify the complainant and include in the notification the reason for the determination, and | ||
(b) notify the body responsible for the management of the designated asylum border facility, including in the notification a copy of the complaint and the reason for the determination. | ||
(6) In this section and section 273 , “complainant” means— | ||
(a) an applicant residing at a designated asylum border facility who lodges a complaint, or | ||
(b) a legal representative who lodges a complaint on behalf of an applicant located at a designated asylum border facility. |