Financial Services and Pensions Ombudsman (Amendment) Act 2025

Amendment of section 56 of Principal Act

16. Section 56 of the Principal Act is amended—

(a) in subsection (4), by the substitution of “Subject to subsection (4A), the Ombudsman shall” for “The Ombudsman shall”, and

(b) by the insertion of the following subsection after subsection (4):

“(4A) Where an investigation into a complaint made under this Part includes an oral hearing, the Ombudsman shall, on his or her own motion or upon the application by or on behalf of a party to the complaint, having consulted with the parties to the complaint and having considered the nature or circumstances of the complaint and whether it is in the interests of justice to do so, decide whether the oral hearing shall be conducted in public.”.