S.I. No. 232/2008 - Taxi Regulation Act 2003 (Dispatch Operator Licence) Regulations 2008

S.I. No. 232 of 2008


Notice of the making of this Statutory Instrument was published in

“Iris Oifigiúil” of 4th July, 2008.

The Commission for Taxi Regulation, in exercise of the powers conferred on it by section 34 of the Taxi Regulation Act 2003 (No. 25 of 2003), hereby makes the following regulations:

1. These Regulations may be cited as the Taxi Regulation Act 2003 (Dispatch Operator Licence) Regulations 2008.

2. These Regulations shall come into operation on 1 July 2008.

3. In these Regulations—

“Commission” means the Commission for Taxi Regulation;

“Small Public Service Vehicle Regulations” means the Road Traffic (Public Service Vehicles) Regulations 1963 to 2003 insofar as they apply to small public service vehicles and Regulations made under section 34 of the Taxi Regulation Act 2003 (No. 25 of 2003).

4. A person shall not operate as a dispatch operator unless that person holds a small public service vehicle dispatch operator licence (in these Regulations referred to as a “dispatch operator licence”).

5. Where a person has been granted a dispatch operator licence under Regulation 4 and subsequently fails to comply with Regulation 7, the Commission may, at its discretion, suspend or revoke the dispatch operator licence concerned.

6. A dispatch operator licence shall not be granted by the Commission unless the applicant produces to the Commission—

(a) a tax clearance certificate issued under section 1095 (inserted by section 127 of the Finance Act 2002 ) of the Taxes Consolidation Act 1997 , and

(b) a Commission Skills Development Programme Certificate in the name of the owner or operational manager of the Dispatch Operator Centre.

7. (1) Before a dispatch operator licence may be granted by the Commission, the applicant shall—

(a) provide a booking system that is accessible to persons with disabilities;

(b) provide to the Commission, within 21 days from the date of a request for same by the Commission, contact information for the purposes of making or receiving bookings in relation to drivers affiliated with the Dispatch Operator Centre concerned;

(c) put in place procedures to ensure that all drivers affiliated to the Dispatch Operator Centre concerned are properly licensed in accordance with the Small Public Service Vehicles Regulations;

(d) pay to the Commission an annual licence fee in the sum of €250.00;

(e) put in place a complaints procedure in relation to consumers;

(f) put in place record management procedure in relation to any bookings and complaints received, which records will be made available to the Commission on request;

(g) ensure that management and staff are trained in relation to customer care, fare structure, complaints procedure and assisting persons with disabilities;

(h) maintain and disclose to the Commission, within 21 days from the date of a request for same by the Commission, training records.

8. For the avoidance of doubt, “dispatch operator” does not include—

(a) a person who marshals a small public service vehicle at an airport or other transport terminal;

(b) a person who acts as a telephone agent on behalf of an intending passenger or other consumer at an information desk in a hotel, tourist office, airport, other transport terminal, or at a similar customer service facility.


GIVEN under the seal of the Commission for Taxi Regulation,

1 July 2008


Commissioner for Taxi Regulation.


(This note is not part of the Instrument and does not purport to be a legal interpretation.)

These Regulations provide that, in order to operate lawfully, Dispatch Operators must be licensed by the Commission for Taxi Regulation. They also outline various standards that must be complied with before a Dispatch Operator Licence will be granted by the Commission. These include the provision of an accessible booking system and the completion by the owner or operational manager of the Commission’s Skills Development Programme.