Consumer Rights Act 2022

Obligations of consumer in event of termination of sales contract

28. (1) This section applies where the consumer exercises any of the following rights—

(a) the right to terminate a sales contract under section 14 (2) or 36 (5),

(b) the short-term right to terminate a sales contract under section 23 (1) or 37 (2), or

(c) the final right to terminate a sales contract under section 26 (2)(b) or 37 (2)(b).

(2) The consumer shall—

(a) terminate the sales contract by means of a statement to the trader expressing the decision to terminate the sales contract, and

(b) return the goods delivered under the sales contract to the trader at the trader’s expense.

(3) If a consumer fails to comply with an obligation imposed by subsection (2), he or she shall be liable in damages for any loss or damage suffered by the trader as a result of the failure.