Consumer Rights Act 2022

Price reduction: sales contract

27. (1) This section applies where the consumer has the right under section 26 (2)(a) to a proportionate reduction in the price.

(2) The right of the consumer under this section is the right—

(a) to require the trader to reduce in accordance with subsection (3) the price the consumer is required to pay under the sales contract, or

(b) to receive from the trader a reimbursement of the price paid by the consumer in excess of the amount of the reduction applicable under subsection (3).

(3) The reduction in the price shall be proportionate to the decrease in the value of the goods received by the consumer compared with the value that the goods would have if they were in conformity with the sales contract.

(4) Where the consumer has the right to reimbursement under subsection (2)(b), the trader shall reimburse the consumer in accordance with section 31 .

(5) In a sales contract where the consumer transfers the ownership of goods to the trader in full or part payment of the price, the right of the consumer to a proportionate reduction in the price shall not apply if—

(a) no agreed monetary value was ascribed by the parties to the goods to be transferred by the consumer at the time the sales contract was concluded, or

(b) the goods which the consumer has transferred, or is required to transfer, under the sales contract cannot be divided up so as to enable the trader to receive or retain only the reduced price.