Consumer Rights Act 2022

Short-term right to terminate sales contract

24. (1) This section applies where the consumer has the short-term right to terminate the sales contract under section 23 (1).

(2) Subject to subsection (4), the time limit for exercising the short-term right to terminate the sales contract expires at the end of the period of 30 days beginning with—

(a) where the contract requires the trader to install the goods after their delivery or to take any other action to enable the consumer to use the goods, the completion of that installation or other action, or

(b) in any other case, the relevant time.

(3) Subsection (2) does not prevent a consumer who has a right to terminate the sales contract from terminating it before the completion of the installation or other action or, as the case may be, the relevant time.

(4) Where the goods are of a kind that can reasonably be expected to expire or deteriorate within a shorter period than 30 days, the time limit for exercising the short-term right to terminate the sales contract shall be the expiry of that shorter period.

(5) In case of dispute, it shall be for the trader to show that a shorter period than 30 days applies to the consumer’s right to terminate the sales contract under subsection (4).

(6) Where the consumer has the right to terminate the sales contract under this section and wishes to exercise that right—

(a) the consumer shall exercise that right in accordance with section 28 , and

(b) the trader shall comply with the obligations in section 30 .