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Complaints procedure.
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51.—(1) The Commission shall set up a procedure to consider complaints from members of the public and users and intending users of small public service vehicles in respect of—
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(a) the condition and cleanliness,
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(b) the conduct and behaviour of a driver,
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(c) overcharging or other matters relating to fares charged by a driver for the hire, and
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(d) matters relating to the hiring,
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of a small public service vehicle.
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(2) The procedure set up under subsection (1) shall, as far as practicable, be user-friendly and accessible. The Commission shall publish details of the procedure.
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