Taxi Regulation Act 2003

Service certification.

48.—(1) The Commission may establish or provide for the establishment of schemes for the recognition of quality service (“quality service certification”) by persons or commercial concerns that provide services for the support of the operation of small public service vehicles.

(2) The Commission shall determine both the content and design of a notice containing details of the award of a quality service certification, and provisions in relation to the display of the said notice by a person or commercial concern determined to be a quality service provider.

(3) In determining, or arranging for the certification of, requirements and performance criteria for quality service under this section, the Commission shall consult with—

(a) the Council,

(b) the Garda Commissioner,

(c) any other body that the Commission considers may be of assistance in formulating such requirements and performance criteria.

(4) Certification as a quality service provider under this section may be awarded or removed by the Commission having regard to performance indicators over specified periods of time.

(5) A person or a commercial concern who claims to have been awarded certification as a quality service provider under this section or who displays a notice as such notwithstanding where no such certification has been awarded to the person under this section is guilty of an offence.

(6) In this section “quality service” means a service that meets specified requirements and performance criteria determined by the Commission or by another person on behalf of the Commission.