Financial Services and Pensions Ombudsman (Amendment) Act 2025
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Amendment of section 62 of Principal Act | ||
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19. Section 62 of the Principal Act is amended— | ||
(a) in subsection (1), by the substitution of “section 60 or 61” for “section 61 or 62”, | ||
(b) by the substitution of the following subsection for subsection (2): | ||
“(2) Subject to subsection (2A), the Ombudsman— | ||
(a) shall publish— | ||
(i) decisions made by him or her after the establishment day in relation to complaints concerning financial service providers, and | ||
(ii) case studies in relation to complaints concerning pension providers, | ||
and | ||
(b) may, if he or she considers it appropriate to do so in any particular case, publish, in such form as he or she thinks fit, a report in relation to any investigation under this Part and the result of that investigation, | ||
in such a manner that— | ||
(I) ensures that— | ||
(A) a complainant shall not be identified by name, address or otherwise, and | ||
(B) a financial service provider or a pension provider, as the case may be, shall not be identified by name or address, | ||
and | ||
(II) ensures compliance with the Data Protection Regulation and the Data Protection Act 2018 .”, | ||
(c) by the insertion of the following subsection after subsection (2): | ||
“(2A) Where the Ombudsman has, as part of an investigation into a complaint, conducted an oral hearing in public under section 56(4A), the Ombudsman may identify the complainant and either the financial service provider or the pension provider concerned when publishing decisions, case studies or reports, as the case may be, under subsection (2).”, | ||
(d) by the repeal of subsection (3), and | ||
(e) in subsection (4), by the substitution of “any decision, case study or report, as the case may be, under subsection (2)” for “any report under subsection (2) or (3)”. |