Communications Regulation and Digital Hub Development Agency (Amendment) Act 2023

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Procedures for handling complaints and resolution of disputes

41. (1) A provider shall ensure that it has in place procedures for dealing with complaints and for settling disputes with end-users that are accessible, fair, prompt, transparent, inexpensive and non-discriminatory.

(2) The Commission may specify requirements to be met by a provider for the purpose of ensuring compliance with this section.

(3) The Minister may, either on the recommendation of, or having consulted with, the Commission, prescribe measures to be taken by a provider for the purposes of giving effect to this section.

(4) Subsection (1) is a regulatory provision.