Consumer Rights Act 2022

Amendment of section 55 of Act of 2007

157. Section 55(1) of the Act of 2007 is amended by—

(a) the insertion of the following paragraph after paragraph (q):

“(qa) providing search results in response to a consumer’s online search query without clearly disclosing any paid advertisement or payment specifically for achieving higher ranking of products within the search results;”,

and

(b) the insertion of the following paragraphs after paragraph (y):

“(z) reselling event tickets to consumers if the trader acquired them by using automated means to circumvent any limit on the number of tickets that a person may buy or any other rules applicable to the purchase of tickets;

(za) stating that reviews of a product are submitted by consumers who have actually used or purchased the product without taking reasonable and proportionate steps to check that the reviews originate from such consumers;

(zb) submitting or commissioning a person to submit false reviews or endorsements by consumers, or misrepresenting reviews or social endorsements by consumers, in order to promote products.”.