Consumer Rights Act 2022

Additional information requirements for distance contract concluded by electronic means

108. (1) This section applies to a distance contract concluded by electronic means, including the following types of contract:

(a) a package travel contract;

(b) a contract for passenger transport services.

(2) This section shall apply to packages and linked travel arrangements subject to the following modifications and any other necessary modifications:

(a) a reference to a trader shall be construed as a reference to an organiser or a trader facilitating linked travel arrangements;

(b) a reference to a consumer shall be construed as a reference to a traveller;

(c) a reference to a package travel contract shall be construed as a reference to a package travel contract or a linked travel arrangement.

(3) If a contract places a consumer under an obligation to pay, the trader shall make the consumer aware in a clear and prominent manner, and directly before the consumer places his or her order, of the information specified in clauses (a), (f) to (h), (t) and (u) of Schedule 3 .

(4) The trader shall ensure that the consumer, when placing an order, explicitly acknowledges that the order implies an obligation to pay.

(5) If placing an order in accordance with subsection (4) entails activating a button or a similar function, the trader shall ensure that the button or similar function is labelled in an easily legible manner, with only the words “order with obligation to pay”, or with a corresponding unambiguous formulation indicating that the order entails an obligation to pay the trader.

(6) If the trader has not complied with subsection (4) and, where applicable, subsection (5), the consumer is not bound by the contract or order.

(7) A trader who contravenes subsection (3), (4) or (5) commits an offence.