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Codes of practice
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32. (1) Irish Water shall, as soon as practicable after the transfer day, prepare and submit to the Commission a code or codes of practice in accordance with this section.
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(2) A code of practice under this section shall make provision in relation to the following:
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(a) standards in relation to the performance by Irish Water of its functions;
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(b) billing by Irish Water of persons in respect of water services provided;
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(c) methods of payment of water charges;
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(d) the provision of information to customers of Irish Water for the purposes of enabling customers to communicate with Irish Water;
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(e) the making of complaints to Irish Water by customers in relation to the provision of water services, the standards of such services or the contesting of the amount of a charge;
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(f) the recording of matters to which paragraph (e) relates including retention of records to which that paragraph relates;
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(g) any other matters that the Commission considers necessary and appropriate to secure the interests of customers of Irish Water.
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(3) The Commission may—
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(a) approve a code of practice under this section with or without modification, or
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(b) refuse to approve such a code of practice.
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(4) Irish Water shall publish a code of practice approved under this section on the internet.
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(5) The Commission may direct Irish Water to comply with a code of practice approved under this section or a provision of a code of practice so approved.
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(6) Irish Water shall comply with a direction under subsection (5).
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