Building Societies Act, 1989
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Investigation of complaints. |
92.—(1) The Minister may, by regulations, made after consultation with the Central Bank, require a building society to establish or join in establishing a scheme or schemes for the investigation of complaints against the society or any of its subsidiaries or other associated bodies in relation to a prescribed matter of complaint. | |
(2) Without prejudice to the generality of subsection (1), regulations under this section may make provision in relation to any one or more of the following— | ||
(a) the establishment and administration of a scheme, | ||
(b) the manner of appointment of an independent adjudicator to conduct investigations, | ||
(c) the matters to be subject to investigation under the scheme, | ||
(d) the grounds on which a complaint must be based, | ||
(e) the powers of, and procedure to be followed in the conduct of investigations by, the adjudicator, | ||
(f) the circumstances in and the extent to which determinations are binding, | ||
(g) the procedures for the making of complaints, | ||
(h) the publication of the adjudicator's findings, | ||
(i) the approval of the scheme by the Central Bank. | ||
(3) The reference of a complaint under a scheme established under this section shall not affect the rights of a member to have a dispute to which section 91 applies determined as provided for by the rules of the society, but any such dispute that relates to a matter covered by such a scheme may, if both the complainant and the society agree, instead of being so determined be determined under such a scheme; such determination being binding on both parties. |