Pharmacy Act 2007

Complaints about registered pharmacists.

35.— (1) This section applies to a complaint made to the Council about a registered pharmacist on the grounds of—

(a) professional misconduct within or outside the State,

(b) poor professional performance within or outside the State,

(c) impairment of the registered pharmacist’s ability to practise because of a physical or mental ailment, an emotional disturbance or an addiction to alcohol or drugs,

(d) a failure to comply with a condition of registration,

(e) a failure to comply with an undertaking or to take any action specified in a consent given in response to a request under section 46 ,

(f) a contravention of this Act or rules made by the Council under this Act, or

(g) a conviction in the State for an offence triable on indictment or a conviction outside the State for an offence consisting of an act or omission that, if done or made in the State, would constitute an offence triable on indictment.

(2) A complaint must be in writing or, if not, in a form acceptable to the Council.

(3) A complaint may be made by or on behalf of any person or by the registrar.

(4) The Council shall inform the registered pharmacist about whom a complaint has been made of that fact and give the registered pharmacist a copy of the complaint.

(5) The Council shall take all reasonable steps to ensure that the complainant and the registered pharmacist are kept informed of the making of all decisions by it in relation to a complaint.

(6) The Council shall take all reasonable steps to ensure that a complaint is processed in a timely manner.