Health Act 2004
Complaint and review procedures to be established. |
49.—(1) Subject to subsection (2) and any regulations under section 53 , the Executive shall establish procedures for— | |
(a) dealing with complaints against the Executive or a service provider, and | ||
(b) reviewing, at the request of a complainant, any recommendation made by a complaints officer following the investigation of a complaint. | ||
(2) Any service provider may, with the agreement of the Executive, establish procedures, in place of the procedures established under subsection (1)(a), for dealing with complaints against the service provider. | ||
(3) The Executive may agree to a service provider establishing such procedures if satisfied that they will be of a comparable standard to the procedures established by the Executive under subsection (1)(a). | ||
(4) Subject to any regulations under section 53 , the Executive may assign to another body the Executive's functions in relation to reviewing, and establishing procedures for reviewing, any recommendation made by a complaints officer. |