Taxi Regulation Act 2003

Complaints procedure.

51.—(1) The Commission shall set up a procedure to consider complaints from members of the public and users and intending users of small public service vehicles in respect of—

(a) the condition and cleanliness,

(b) the conduct and behaviour of a driver,

(c) overcharging or other matters relating to fares charged by a driver for the hire, and

(d) matters relating to the hiring,

of a small public service vehicle.

(2) The procedure set up under subsection (1) shall, as far as practicable, be user-friendly and accessible. The Commission shall publish details of the procedure.