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Alternative dispute resolution
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70. (1) The regulator may promote the use of alternative dispute resolution mechanisms for settling unfair trading disputes.
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(2) In this section “unfair trading dispute” means a dispute between a supplier and a buyer about practices which are alleged to be unfair trading practices.
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(3) The power in subsection (1) includes the power—
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(a) to invite suppliers and buyers to consider alternative dispute resolution mechanisms,
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(b) to provide information about persons who are competent to provide alternative dispute resolution mechanisms, and
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(c) to nominate a suitably qualified person to provide alternative dispute resolution services.
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(4) Where a matter that is the subject of a complaint or investigation is submitted to alternative dispute resolution—
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(a) the regulator may suspend the investigation, or consideration of the complaint, pending the outcome of the alternative dispute resolution,
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(b) if the alternative dispute resolution reaches a full and final agreed outcome, the regulator may close the investigation or consideration of the complaint, and
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(c) if the alternative dispute resolution concludes without reaching a full and final agreed outcome, the regulator shall resume the investigation or consideration of the complaint.
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PART 4
Enforcement
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