Consumer Rights Act 2022

Inertia selling

125. (1) Where—

(a) goods are supplied by a trader to a consumer without any request by or on behalf of the consumer, or

(b) a service, digital service, digital content, or (where not supplied in a limited volume or set quantity) water, gas or electricity, is supplied by a trader to a consumer without any request by or on behalf of the consumer,

the consumer is exempted from any requirement to pay or provide any consideration to the trader and may treat the goods, service, digital service, digital content, water, gas or electricity as an unconditional gift.

(2) The absence of a response from the consumer following the supply as mentioned in subsection (1) of goods, a service, digital service, digital content, water, gas or electricity does not constitute consent to—

(a) the provision of consideration for the goods, service, digital service, digital content, water, gas or electricity, or

(b) the return or safekeeping of any goods so supplied.