Consumer Rights Act 2022
|
Duration of cancellation period | ||
|
113. (1) Subject to section 114 , the cancellation period for a distance contract or an off‑premises contract expires in accordance with subsections (2) to (8). | ||
(2) Subject to subsection (3), the cancellation period for— | ||
(a) a service contract, | ||
(b) a digital service contract, | ||
(c) a contract for the supply of digital content that is not supplied on a tangible medium, | ||
(d) a contract for the supply of water, gas or electricity that is not supplied in a limited volume or set quantity, or | ||
(e) a contract for the supply of district heating, | ||
expires on the expiry of the period of 14 days beginning on the day on which the contract is concluded. | ||
(3) Where a contract referred to in subsection (2) was concluded in the context of an unsolicited visit by a trader to a consumer’s home or an excursion organised by a trader with the aim or effect of promoting or selling to a consumer— | ||
(a) a service, | ||
(b) digital content that is not supplied on a tangible medium, | ||
(c) a digital service, or | ||
(d) water, gas or electricity that is not supplied in a limited volume or set quantity, | ||
the cancellation period expires on the expiry of the period of 30 days beginning on the day on which the contract is concluded. | ||
(4) Subject to subsections (5) to (8), the cancellation period for a sales contract expires on the expiry of the period of 14 days beginning on the day on which the consumer acquires physical possession of the goods. | ||
(5) The cancellation period for a sales contract for multiple goods that are ordered by the consumer in one order and delivered separately expires on the expiry of the period of 14 days beginning on the day on which the consumer acquires physical possession of the last of the goods. | ||
(6) The cancellation period for a sales contract for goods consisting of multiple lots or pieces expires on the expiry of the period of 14 days beginning on the day on which the consumer acquires physical possession of the last lot or piece. | ||
(7) The cancellation period for a sales contract for regular delivery of goods during a defined period of time expires on the expiry of the period of 14 days beginning on the day on which the consumer acquires physical possession of the first of the goods. | ||
(8) The cancellation period for a sales contract concluded in the context of an unsolicited visit by a trader to a consumer’s home or an excursion organised by a trader with the aim or effect of promoting or selling goods to a consumer expires on the expiry of the period of 30 days beginning on the day on which— | ||
(a) where the contract falls within subsection (5), the consumer acquires physical possession of the last of the goods, | ||
(b) where the contract falls within subsection (6), the consumer acquires physical possession of the last lot or piece of the goods, | ||
(c) where the contract falls within subsection (7), the consumer acquires physical possession of the first of the goods. | ||
(9) In subsections (4) to (8), “consumer” includes a person, other than the carrier, nominated by the consumer for the purpose of acquiring physical possession of the goods. |