Consumer Rights Act 2022
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Provision of confirmation of distance contract | ||
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109. (1) A trader who concludes a distance contract with a consumer shall provide the consumer with confirmation of the concluded contract on a durable medium. | ||
(2) The confirmation shall include all of the information specified in Schedule 3 unless the trader has already provided that information to the consumer on a durable medium before the conclusion of the contract. | ||
(3) Where— | ||
(a) a distance contract is a contract for the supply of digital content that is not supplied on a tangible medium, and | ||
(b) the performance of the contract has begun with the consumer’s prior express consent, | ||
the confirmation shall include confirmation of the consumer’s acknowledgement, in accordance with section 111 (e)(ii) of the loss of the right to cancel the contract. | ||
(4) The confirmation required by subsection (1) shall be provided within a reasonable time after the conclusion of the contract and at the latest— | ||
(a) by the time of the delivery of the goods, or | ||
(b) before performance begins of— | ||
(i) a supply of a service, | ||
(ii) a supply of digital content that is not supplied on a tangible medium, | ||
(iii) a supply of a digital service, | ||
(iv) a supply of water, gas or electricity that is not supplied in a limited volume or set quantity, or | ||
(v) a supply of district heating. | ||
(5) A trader who contravenes any of the provisions of this section commits an offence. |