Consumer Rights Act 2022

Continuing entitlement to pursue other remedies

95. (1) The remedies provided for in this Chapter do not affect the right of a consumer to pursue other remedies (without recovering twice for the same loss) where a service is not in conformity with the service contract or the trader otherwise fails to comply with the requirements of this Part.

(2) The other remedies referred to in subsection (1) include in particular any of the following remedies that may be available to the consumer:

(a) claiming damages;

(b) relying on the failure of the trader to comply with the requirements of this Part against a claim under the service contract by the trader for payment of the price;

(c) seeking to recover money paid to the trader for a service that does not comply with the requirements of this Part;

(d) having a lack of conformity of the service with the service contract remedied elsewhere and recovering from the trader all reasonable costs incurred in having the lack of conformity so remedied.

(3) An exclusion or limitation of a remedy provided for in this section shall be subject to assessment for unfairness under Part 6.