Consumer Rights Act 2022

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Incorrect installation of goods

19. Any lack of conformity with the sales contract resulting from the incorrect installation of the goods shall be regarded as a lack of conformity of the goods if—

(a) the installation forms part of the sales contract and was carried out by the trader or under the trader’s responsibility, or

(b) the installation, intended to be carried out by the consumer, was done by the consumer and the incorrect installation was due to shortcomings in the installation instructions provided to the consumer by the trader or, in the case of goods with digital elements, provided to the consumer by the trader or by the supplier of the digital content or digital service.