Consumer Rights Act 2022

Subjective requirements for conformity with sales contract

17. (1) The goods delivered under a sales contract shall—

(a) be of the description, type, quantity and quality, and possess the functionality, compatibility, interoperability and other features, specified in the sales contract,

(b) be fit for any particular purpose for which the consumer requires them—

(i) that the consumer made known to the trader at the time of, or before, the conclusion of the sales contract, and

(ii) that the trader has accepted,

(c) be supplied with all accessories and instructions, including on installation of the goods, specified in the sales contract, and

(d) be updated as specified in the sales contract.

(2) The information that the trader is required to provide to the consumer in a distance contract or an off-premises contract under section 103 , 104 or 106 shall form part of the sales contract.

(3) Goods sold under a sales contract that is a distance contract or an off-premises contract shall comply with any term of the contract deriving from the information referred to in subsection (2) that is additional to the requirements of subsection (1).

(4) Spare parts and an adequate after-sales service shall be made available by the trader—

(a) in such circumstances as are stated in an offer, description or advertisement by the trader on behalf of the producer or on the trader’s own behalf, and

(b) for such period as is so stated or, if no period is so stated, for a reasonable period.