Financial Services and Pensions Ombudsman Act 2017
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Declining to investigate | ||
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52. (1) The Ombudsman may decline to investigate, or discontinue an investigation of, a complaint where, in the opinion of the Ombudsman— | ||
(a) the complaint is frivolous or vexatious or was not made in good faith, | ||
(b) the subject matter of the complaint is trivial, | ||
(c) the conduct complained of occurred at too remote a time to justify investigation, | ||
(d) there is or was available to the complainant an alternative and satisfactory means of redress in relation to the conduct complained of, | ||
(e) the complainant has no interest or an insufficient interest in the conduct complained of, or | ||
(f) the subject matter of the complaint is of such a degree of complexity that the courts are a more appropriate forum. | ||
(2) The Ombudsman may make preliminary inquiries for the purposes of deciding whether a complaint should be investigated under this Part and may request the complainant to provide further written particulars of the complaint within such reasonable period specified by the Ombudsman. | ||
(3) The Ombudsman may decide not to continue to investigate a complaint where the complainant fails within a reasonable period to comply with a request for further written particulars. | ||
(4) The Ombudsman shall determine a complaint under section 44 to be inadmissible where it was made after the expiry of the time limits specified in section 51 . | ||
(5) As soon as practicable after deciding not to investigate a complaint, or to discontinue an investigation of a complaint, the Ombudsman shall inform the complainant in writing of the decision and the reasons for it. |