Child and Family Agency Act 2013
PART 9 Complaints | ||
Definitions (Part 9) | ||
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60. In this Part— | ||
“action” means anything done or omitted to be done— | ||
(a) by the Agency, or | ||
(b) by a service provider in connection with the provision of a service that is the subject of an arrangement under section 56 or 58 ; | ||
“close relative”, in relation to another person, means a person who— | ||
(a) is a parent, guardian, son, daughter, spouse or civil partner within the meaning of the Civil Partnership and Certain Rights and Obligations of Cohabitants Act 2010 of the other person, or | ||
(b) is cohabiting with the other person; | ||
“complainant” means a person who is entitled under section 61 to make a complaint under this Part on the person’s own behalf or on behalf of another; | ||
“complaint”means a complaint made under this Part about any action of the Agency or a service provider in accordance with procedures established under section 64 (1)(a) that— | ||
(a) it is claimed does not accord with fair or sound administrative practice, and | ||
(b) adversely affects the person by whom or on whose behalf the complaint is made; | ||
“complaints officer” means a person designated— | ||
(a) by the Agency for the purpose of dealing with complaints made to it in accordance with procedures established under section 64 (1)(a), or | ||
(b) by a service provider for the purpose of dealing with complaints made to the service provider in accordance with procedures established under section 64 (1)(a) or (2). |