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Procedures for dealing with complaints to Legal Services Ombudsman.
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23.— (1) Subject to this Act, the Legal Services Ombudsman may seek the resolution of complaints in such manner (including by any informal means) as the Ombudsman considers appropriate and reasonable.
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(2) The Legal Services Ombudsman may establish procedures to be followed in relation to the receipt and investigation of complaints by the Ombudsman and shall publish those procedures, in such manner as he or she considers appropriate, to members of the public and members of the professions of barrister and solicitor.
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